Yes! We provide complimentary graphic design (valued at $95) with all standard print orders. This includes initial layout creation, brand-aligned design support, and up to two rounds of revisions. Additional revisions may extend design time.

Design and revisions typically take 2–3 business days, depending on the complexity of the request and responsiveness during approval. This design timeline is not included in the printing or delivery timeframe.

Absolutely. We email you a final proof for approval before printing. This allows you to carefully review all content, layout, images, and spelling.

Important: Once the proof is approved in writing, GoldenX is not responsible for any errors that appear in the final printed materials.

Production begins only after your final design approval. From that point, standard turnaround is:

• 3–5 business days for most items
• 5–7 business days for complex, custom, or specialty finish products

You’ll be notified once your order is complete and ready for pick-up or shipping.

Yes. Orders can be collected from our office during business hours once you receive a ready-for-pickup confirmation. This is a great option if you’re working with a tight deadline.

Yes, we offer nationwide delivery via Australia Post and other courier partners.

Delivery options:

Standard Delivery:

 • Free for orders over $100

 • $5 flat fee for orders under $100

 • Takes 1–2 business days (after printing)

 • Subject to Australia Post delivery schedules

Express Delivery:

 • $10 flat rate

 • Next-day delivery available in most metro areas

 • Ideal for urgent or time-sensitive orders

Yes. You’ll receive a tracking number via email or SMS once your package is dispatched. Please note that once your order is in transit, delivery times are managed by the carrier.

While we dispatch on time, Australia Post or courier delays (especially during peak seasons or public holidays) are beyond our control. We recommend express delivery or in-person pick-up if your deadline is critical.

We recommend the following when planning:

• Add 2–3 business days for design and approval
• Add 3–5 business days for printing
• Add 1–2 days for standard delivery or choose express for faster results

Total typical turnaround: 6–10 business days from initial request to delivery

For rush orders, please contact our team directly to discuss expedited solutions.

We recommend the following when planning:

• Add 2–3 business days for design and approval
• Add 3–5 business days for printing
• Add 1–2 days for standard delivery or choose express for faster results

Total typical turnaround: 6–10 business days from initial request to delivery

For rush orders, please contact our team directly to discuss expedited solutions.